Client Services

Vineyard2Door is proud of the breadth and scope of its software application functions, which have been developed with significant winery input. Those same industry advisors brought to our attention many additional services needed by wineries that are beyond the application functions but certainly not beyond the collective expertise of V2D’s professional staff. Following is a menu of services that client wineries can select from to improve their business performance.

Vineyard2Door currently offers two applications: E-Commerce and Point of Sale (POS)

E-Commerce Application

Complete content management of your product descriptions, sale prices, discounts and images for your on-line shipping cart.

Reports designed specifically to satisfy state and federal requirements.

An integrated compliance mechanism to enable wineries to manage direct to consumer transactions.

Destination sales tax calcuations to anywhere in the United States.

Multiple bottle discounts - enticing your customers to purchase a greater number of bottles for a better value.

Shipping included options to offer transactions where the cost of shipping is included in the customers purchase.

Ability to add handling fees to transactions to cover the costs of labor and packaging.

Direct integration with UPS for accurate, discounted shipping rates.

Wine Club Management; including the ability to discount club member's purchases at the point of transaction and batch wine club shipments.

Alerts to Club Member expirations.

Newsletters; both text and HTML.

License Management; including a reminder of expiring licenses.

POS Application - Includes all the elements of the E-Commerce Application, plus...

POS Touch Screen Terminal system for use in the tasting room; including barcode scanner, credit card reader, thermal receipt printer and cash box.

Inventory Management; including multiple inventory locations and inventory reports by location and/or SKU.

Sample Management; including the ability to designate sample categories and reports.

Wholesale and Distributor transactions; including AR Reports and the ability to invoice.

Comprehensive reporting for every sales channel.

Restaurant functionality; including the ability to designate tables, suspend orders add tips and placement of a tip line on receipts.

Service and Technical Support

As part of your Support Contract you receive on-going upgrades, 24/7 support and back-up protection for your sales data.

Annual Winery User Groups

A free service for client wineries that allows for inquiry and exchange of information about the operation of the applications in a forum with other clients and our development team.

Database Preparation

Most wineries can simply transfer their existing customer database using excel or another comma-delimited application. However, if your database is not in ideal condition, V2D staff or partner affiliates can perform the necessary repairs and upload your data.

Application Customization

V2D staff or partner affiliates can create enhancements to the POS software application to meet the special requirements and requests of your winery operation.

Web Development

V2D staff or partner affiliates can create and manage the content of your web site for your winery.

Template Development

V2D staff or partner affiliates can produce customized website templates for your winery shopping cart.